Hospitality and Scheduling Software – Service & Support
NFS provides the total solution to our hospitality and scheduling software clients. A key component of our total solution is the provision of business consultancy services.
We follow a set of stringent business consultancy processes. These business consultancy processes are used to define our clients’ requirements at a detailed level and to identify opportunities for change.
The level of assistance provided to clients is based on their specific circumstances. Some projects require extensive assistance and business consultancy and some need help mainly with set-up recommendations and user training. Every implementation plan is different, dependent on the client and nature of the project.
Typically NFS staff will assist in 5 key areas:
We recognise that providing hospitality software is only part of the solution that our clients require. NFS aim to deliver a total solution with the specific objective of providing clients with a single point of contact for implementation, covering:
- Software (NFS and other software)
- Cabling and networking
- Wide area connections between locations
- Project management
- We realise that the business goals of our clients can only be met if the total solution is correctly specified and installed.Typically, NFS technical experts are involved in projects at the specification stage.
NFS provide fully manned, 24-hour software support 7 days a week, 365 days a year. Clients can select from a range of support levels to suit their operating needs and budgets Typically, hotels software support is 7.00am to 11.00pm, while standard conference and banqueting cover is on a 9.00am to 5.00pm basis.
Extended maintenance cover, normally required by larger properties, provides full 24-hour software support, with the additional benefit of regular software upgrades, as new features become available. Hardware maintenance is also provided, 7 days a week, 365 days a year, where required. NFS also offer hardware and networking support and Service levels are offered to meet customer needs.
Our infrastructure services are delivered in conjunction with Business Partners who specialise in specific areas of the market, spanning PC equipment, POS equipment, wireless solutions and wide area networking. As a result of these partnerships, NFS clients have access to a range of services based on a single point of contact.